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Privacy Policy
Spoilt Petz LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our products and services, including Ace’s Delight Gourmet Wet Mixes and All Paw Biscuits. By using our website or purchasing from Spoilt Petz, you agree to the terms of this Privacy Policy.
🐾 1. Information We Collect - We collect information to provide you with a smooth, personalized shopping experience. Information You Provide
- Personal details: name, email address, phone number, shipping/billing address
- Order information: products purchased, order history, preferences
- Payment information: processed securely through third‑party payment providers (we do not store full credit card details)
- Messages: emails, contact form submissions, or customer service inquiries
Automatically Collected Information - When you browse our site, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and tracking technologies to improve your experience
🐾 2. How We Use Your Information - We use your information to:
- Process and fulfill orders, including Ace’s Delight Gourmet Wet Mixes and All Paw Biscuits
- Communicate with you about orders, updates, and customer support
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional offers or updates (only if you opt in)
- Maintain business records and comply with legal requirements
🐾 3. Sharing Your Information - We do not sell your personal information.We may share information with:
- Service providers (payment processors, shipping carriers, website hosting platforms)
- Marketing tools (only if you opt in to receive emails or promotions)
- Legal authorities if required to comply with law or protect our rights
All third‑party partners are required to protect your information and use it only for the services they provide.
🐾 4. Cookies & Tracking Technologies - We use cookies to:
- Remember your preferences
- Keep items in your shopping cart
- Analyze website performance
- Improve user experience
You can disable cookies in your browser settings, but some features may not function properly.
🐾 5. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes secure payment processing, encrypted connections, and restricted access to sensitive data.
However, no online system is 100% secure, and we cannot guarantee absolute protection.
🐾 6. Your Choices & Rights - You may:
- Update or correct your personal information
- Opt out of marketing emails at any time
- Request deletion of your data (subject to legal obligations)
- Disable cookies through your browser
To make a request, contact us at neka@spoiltpetz.org.
🐾 7. Children’s Privacy - Our website and products are not intended for children under 13. We do not knowingly collect personal information from children.
🐾 8. Changes to This Policy - We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “01/23/2026
🐾 9. Contact UsIf you have questions about this Privacy Policy or how your information is handled, contact us at: Spoilt Petz LLC Email: neka@spoiltpetz.org Location: Valrico, FL
Return and Refund Policy
At Spoilt Petz, we take pride in crafting high‑quality treats — from Ace’s Delight Gourmet Wet Mixes to our All Paw Biscuits — and we want every customer to feel confident when ordering from us. Because our products are perishable and made fresh, all sales are considered final. However, your satisfaction matters deeply to us.
1. Perishable Goods – No Returns - Due to the nature of our products, we cannot accept returns or exchanges on:
- Ace’s Delight Gourmet Wet Mixes
- All Paw Biscuits
- Any other edible or perishable items
This ensures the safety and freshness of every order.
2. Damaged or Incorrect Orders - Before any order leaves our facility, every package is inspected to ensure it meets our quality standards and arrives safely. We take care to pack items securely so your pet’s goodies reach you in perfect condition.
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at neka@spoiltpetz.org. We may ask for photos to help assess the issue.
Resolution options
- Replacement of the affected item, or
- Store credit for future purchases
3. Order Cancellations - Orders may be canceled within 2 hours of purchase. After this window, production may have already begun and cancellation is not guaranteed.
4. How to Reach Us - For concerns or order issues, email us at: neka@spoiltpetz.orgWe’re here to make sure every Spoilt Petz experience is a positive one.
Copyright © 2026 Spoilt Petz - All Rights Reserved.
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